RETURN AND SHIPPING POLICY

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied  for any reason, please see below for our return and shipping policies.

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1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:

Standard (approximately 5-8 Business Days)

Express (approximately 3 Business Days)

We cannot control delays on the part of the carrier.

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2. PROCESSING TIME

Orders are processed within 3 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

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3. CANCELLATIONS

If there are questions about canceling an order, please contact us. After an order is submitted, processing begins and the order cannot be canceled. 

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4. RETURNS

Returns will be accepted within 14 days from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns.

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Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

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EXEPTIONS

The following items cannot be returned:

-Stickers

-Sticker Sheets

-Paintings

-Sale Items

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5. DELAYED ORDERS

The buyer will be contacted if the processing of your order is delayed by the seller.

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier

for the item's status.

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6. DAMAGED ORDERS

Salvador Sanchez Artist is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, please file  a claim with the shipping provider.

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7.CONTACT

For any other concerns, please see the contact information below.